Support tickets — Rivo Market

Before you open a ticket

How do I deposit money?

Open Buy Coins, pick bKash, Nagad, Rocket or USDT, enter the amount and complete the payment. Deposits are credited automatically once the payment clears.

How long does withdrawal take?

Withdrawal requests are usually reviewed and paid out within a few minutes, and at most within 24 hours.

My deposit is not credited yet — what should I do?

Wait a few minutes and refresh your transaction list. If it is still pending, open a Deposit ticket with your invoice or transaction ID.

How does the referral commission work?

Rivo Market pays multi-level referral commission on your team's real-money trading losses. Share your referral link from the Affiliate page to start earning.

How do I verify my account (KYC)?

Open Profile, go to Verification and upload a clear photo of your ID. Reviews normally finish within a few hours.

Why was my trade closed automatically?

Forex positions close automatically when your equity falls near the stop-out level, or when the trade duration ends on Live trading.

What is the minimum deposit?

Mobile banking (bKash, Nagad, Rocket) starts from a small BDT amount shown on the deposit page, and USDT TRC-20 starts from $13. The exact minimum is always shown before you pay.

How do I change my password or secure my account?

Open Profile, choose Change password and set a new one. Never share your password or OTP with anyone — Rivo Market staff will never ask for it.